OUR CLIENTS
We have their trust
Hospitality Industry References
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Wellness References
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Services References
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We have their trust
Relais & Châteaux Academy
As part of the deployment of our Academy, we decided to link a partnership with Excel Place to set up a catalog of 32 tailor-made training for our French-speaking Members. These trainings, aimed at our housekeepers, their managers and our 8000 employees, are a great success. Isabelle Boutteville and her teams share common values in the service of an independent hotel industry in search of experiential excellence and a business strategy adapted to the new market expectations. Flexibility and ability to adapt each module, or create new modules, Excel Place teams allow us to meet the specific needs of each of our members.
Alexis LALO
Head Chef, Gastronomy & Events
Evian Resort,
4* & 5* - Evian
Quality management in hotels and restaurants is essential today. This Quality must be carried by the Management of the establishment and implemented by the entire team for one and only purpose, the satisfaction of our Guests and the creation of emotion. Excel Place in consultation with our quality department, has been supporting the Royal for years in this process thanks to a close and dynamic collaboration. I thank them!
Laurent ROUSSIN
General Manager Hotel Royal
The Peninsula,
5* - Paris
Upselling training for all employees F&B and Reception:
The training gave confidence to our team and helped uncover hidden talents. When you learn how to name emotions, it boosts sales.
We’re very grateful to the facilitator!
Xavier THUIZAT
Head Sommelier
Le Negresco,
5* - Nice
The training offered to our team at the Brasserie “La Rotonde” cast a new light over the way we conduct business as usual. The emotion and the human side of things are two inseparable elements and they can be found at the heart of the techniques that the trainer presented to us. The interactive sessions with the participants and the trainer’s engaging personality enabled all of the trainees to incorporate this revolutionary approach into customer relations. Qualitative and financial profits were soon observed. After the training sessions led by Excel Place, our brewery gained 10 places in the ranking of the best restaurants in Nice TripAdvisor and this happened in a matter of weeks – moreover this progression hasn’t stopped ever since.
Pierre BORD
General Manager
Auberge du Jeu de Paume,
4* - Chantilly
Ever since we started using the satisfaction questionnaire, Excel Place has always been by my side to refine the questions, interpret the results, and put it online. Their management tool is really easy to use and efficient and you can get accurate charts representing the customers’ answers very fast. On top of that, their phone support is always available. Thanks again to everyone at Excel Place!
Claudia REBEIRO
Executive Assistant / Quality Manager
Hôtel Fouquet's Barrière,
5* - Paris
Customer experience trainings for all employees in contact with the customer
It has always been a real pleasure to work with Isabelle Boutteville and Excel Place. When it comes to specialized training and individual coaching, she has always been able to find the best facilitator for our needs. Her outstanding listening skills, her complete commitment, combined with her understanding of the profession, are the reasons why we have contracted Excel Place several times. I would recommend Excel Place with no hesitation.
Monika MOSER
Front Office & Spa Director
JJW Luxury & Amarante
Ever since the Hotel Balzac reopened in 2007, Excel Place has been a key partner in staff training. In August 2014, Excel Place delivered a one-week learning session for hotel managers and key collaborators. The facilitators’ know-how and the quality of the content, along with a very professional organization, made for a very successful week. Success at that stage was crucial for our group, which makes us all the more grateful to Isabelle.
Alexandre SCARVELIS
Director of Operations
Spa-A Association
I thoroughly enjoy working with Excel Place because it brings true value to the Spa-A Quality Certification Label. Audits are conducted with seriousness and integrity. The outcomes have always provided a great deal of learning for the Spas. We know we can count on the professionalism and rigor of Excel Place. For us, working with them means a guarantee of quality.
Galya ORTEGA
Creation & Training and Head of Quality Label Club
Evian Resort
4* et 5* - Evian
For years, the Excel Place team has been by our side in our efforts to constantly increase our standards of quality. The ever-unattainable goal of complete customer satisfaction demands a lot from us: constant vigilance and relevancy. When we implement quality programs, we need an impartial eye, and Excel Place, as an outsider looking in, brings us additional ways to aspire to excellence.
Farid AOULAD
Quality & Environnement Manager
Relais & Châteaux Academy
Various thematics of training provided to members hotels in intra and inter-company
By attending the training, I’ve been able to exchange views with my counterparts and reconsider the important matter of customer argumentation. The Groupe Bernard Loiseau values adult education and as a result we’re convinced that training is essential for passing knowledge on to associates. With this in mind, we have launched the organization Ô Service des talents de demain (Praised be the service to tomorrow’s customer).
Groupe Bernard Loiseau - Eric ROUSSEAU
Restaurant Director
Very interesting and interactive training that stimulates a global understanding of sales techniques.
Groupe Maison Pic - Sabine BRU
Sales Director
I am fully satisfied and happy to recommend the training that provides a better insight on the Yield Management techniques. The facilitator was full of energy and very informative.
Château d'Audrieu - Mathilde BORE
Reception Manager
Hôtel Fouquet's Barrière,
5* - Paris
As hospitality experts, Excel Place offers customized trainings that are well-adapted to business and staff needs. For each of our projects, Isabelle Boutteville and her team of facilitators supplied great ideas and relevant suggestions that perfectly matched our goals. The best feedback we could get comes from our associates: after the sessions, they are thrilled, transformed and, more than ever, eager to keep on always improving !
Caroline COUDANE
HR Director
La Bastide Saint Antoine,
5* - Grasse
I have been working with Excel Place for a few years now, and at various hotels. I call on Isabelle and her team for many reasons: the training sessions are of the highest standards, and the facilitators really know how to incorporate our specific needs, challenges and organizational processes. With the collaboration of Excel Place consultants, we have implemented a two-year Manager course for all the department heads. I was very impressed with the follow-up. The facilitator showed great flexibility in adapting to each and every personality. Empowerment was the real key to success. The many concrete applications, monitored by the Excel Place team, has yielded stunning results !
Mehdi REZKI
General Manager
La Bastide de Saint-Tropez,
5* - Saint-Tropez
Kudos to the whole Excel Place team for the tremendous professionalism and the rigor of their audits! They have enabled us to, among other things, detect a couple of structural glitches and, as a result, truly improve our quality of service.
Fabien DELAFFON
Hotel Director
Groupe des Hôtels Maurice Hurand,
4* - Paris
We have been working with Excel Place as a partner in our efforts to reach a high standard of quality for more than three years. In order to reach our goal of bringing our customers complete satisfaction, we have decided to differentiate our Parisian hotels with a state-of-the-art welcome. Excel Place has been present by our side to provide support and advice, and offer suggestions and training that are well-suited to guests’ new demands.
Marion LAROCHE
Human Resources Manager
Georges Blanc Parc & Spa,
5* - Vonnas
The Excel Place team helped us design an online satisfaction survey. We adapted the questions to the specificities of our resort. The results we collected on the dashboard have enabled us to highlight guests’ concrete comments, their levels of satisfaction, their hints on how to improve… On top of that, the participation rate is high, which means our clientele appreciate this new and eco-friendly too.
Antoine MAILLON
Operations Manager
Les Jardins du Marais 4* &
La Patio Saint Antoine 3* - Paris
We hired Excel Place with the specific purpose of training our staff in the reception standards of four-star hotels and in techniques for managing difficult guests. The sessions were tremendously successful for our staff. We then initiated the Excel Place “mystery guest” program. This was a great opportunity for us to question the way we have always conducted business, by analyzing a real customer experience in our hotel. The audits have helped us not only acquire a better understanding of our customers’ expectations, but also identify our challenges. The audits highlight as well what we’re very good at, and enable the team to know our products better through the auditors’ own impressions and the initial benchmark.
Cécile de LATAULADE
HR Manager
Lenox Montparnasse,
3* - Paris
Excel Place’s total quality approach has brought a new life to our teams. The total quality approach that we’ve implemented includes: mystery guest visits, satisfaction questionnaires, and, in a second phase, a series of training sessions to improve the areas where weaknesses were detected. Thanks to Excel Place we now have access to our own A-to-Z quality monitoring system for all our hotels.
Béatrice EGNELL DU CAILLAR
Operations Director
Les Jardins de la Villa,
4* - Paris
The online satisfaction questionnaire is now available in all our hotels. It reflects a modern, playful and professional image of our brand. With real-time customer feedback, we adapt and improve our service. The results have been very inspiring because of the outsider perspective of our guests– this has enabled us to define priorities. And next to that, the mail alerts and free form comments have kept our teams on their toes!
Philippe CANTET
Hotel Director
SPA-A Association
Thanks to the expertise and experience of their team, Excel Place brings true value to the Spa-A Quality Certification Label. Spa-A Association has initiated the certification, a tool that has been widely adopted by the industry. This tool was designed by professionals for professionals to use, but it is also a certification that the general public can recognize. Only Excel Place could successfully carry out such a large scale project!
Béatrice EGNELL DU CAILLAR
President
Groupe des Hôtels Maurice Hurand,
4* - Paris
After having conducted a service certification for the Terrass Hotel, we started with Excel Place a quality approach specific to our small hotel group, while carrying out a real policy of quality follow-up with our teams. Thanks to Excel Place, we set up a "welcome" training on our 5 establishments that allows us to meet the requirements of our customers.
Jean-Luc BINET
Directeur General
Artus Hôtel et Hôtel de Buci,
3* & 4* - Paris
In order to distinguish ourselves from the competition by the quality of services provided to hotel guests, we used Excel Place to evaluate our services. This has allowed our hotel to set a comprehensive and very fine line of conduct, which not only ensures the teams are always on the right track, but also our customers to have the assurance of their well-being in our hotel from the preparation of their stay to their departure.
Christophe FALAISE
Manager
Restaurant La Maison Blanche,
Frère Pourcels - Paris
Excel Place showed a very good approach to the needs of the company and training in perfect adequacy with our objectives. The training allowed our sales team to take a step back from the activity to devote themselves to an in-depth study of the "existing" and to consider the areas of improvement to be put in place for the future. Our team is now putting into practice the recommendations addressed during the training and the performances are being felt.
Isabelle MORENS
Director
Hôtel Plaza Athénée,
Palace - Paris
We used Excel Place for mystery shopper missions. To quantify and qualify the quality we offer to our clients, who organize private or professional events. We were very satisfied with the service rendered, and this allowed in a few months to increase our turnover, to increase by more than 5% our customer satisfaction and especially to motivate the teams. The speakers were chosen carefully and their comments and analyzes were always very relevant and constructive.
Jennifer BOHBOT-BUNAN
Director of Banquet Rooms
Hôtel Abbaye de Talloires,
4* - Talloires
The service has always been very important for the Abbaye de Talloires and with Excel Place we worked some details that had escaped our attention before. The certification, the regular mystery visits, the participation in the Customer Trophy, in short, the constant questioning, all this made our staff even more aware and our customers thanked us with the 3rd place at the 2008 Trophy.
Dunja KIRCHNER
Director
Miramar Beach Hôtel,
4* - Théoule-sur-Mer
Our commitment to a service certification has led us to make regular points on the value of our services, has prompted us to question some of them, and has allowed us to refocus our efforts and to plan directions for improvement. Beyond the requirements, it seemed to us also interesting to be able to attest to the quality of our service and to differentiate ourselves by a label that occupies a place hitherto left vacant in the field of upscale hotels.
Peter VAN SANTEN
General manager
Four Seasons Hotel George V,
Palace - Paris
The Excel Place audit is very detailed and has been done with great professionalism. It has allowed us to question ourselves and has raised points that we need to focus on in the future in order to continue to narrow the gap that separates us from excellence.
Jean-Claude WIETZEL
Manager
Hôtel de Sers,
4* -Paris
Excel Place gave us an outside look at our customer service, and a questioning about the customer's expectation these days. I use the support of the audit report with my teams during internal training that I personally lead.
Jennifer BOCCARA
General Manager
Relais & Châteaux La Signoria,
5* - Calvi
The Excel Place certification process enabled us to measure all of our services on a more universal scale of referencing. the results, and despite the success, allow us to accentuate our efforts on our weak points. This certification will compel us positively, to check regularly that we are always on a continuous line, to set up a quality manager service and to motivate our teams daily in a challenge of permanent challenge. It's giving them a framework, a roadmap, and participating in providing them with additional experience that will serve their career while serving our business.
Jean-Baptiste CECCALDI
General Manager
Hôtel U Capu Biancu,
4* - Bonifacio
Excel Place stimulated our teams, allowed us to question ourselves. We took to heart this challenge that created a dynamic around a common goal.
Sylvie LIMONGI
General Manager
Hôtel de la Trémoille,
5* - Paris
The hotel's active participation in service certification motivated teams who wanted to receive a national official distribution to showcase their success. The measurement of quality by a certifying body allows us to question ourselves. The service must be certified to meet the level of demand expected by our customers.
Pascal DUPUIS
General Manager
Brussels Quality Destination
Since 2011, Brussels has been constantly listening to its visitors: the satisfaction questionnaire and the online barometer enable us, thanks to Excel Place's expertise, to closely monitor the market's expectations. heart and his disappointments. This is an extremely useful tool, both for visitors and for public and private tourism stakeholders, and we are proud to be the first city-region to put it in place. The initiative is bearing fruit and we are delighted to have chosen Excel Place to accompany us in this one, as much for the professionalism and the smile of its teams as for their listening, their availability and their flexibility.
Huguette MAISON D'ARDENNE
Project Manager
Hôtel Le Sevigné
3* - Paris
We contacted Excel Place to ask for advice because we were looking for an architect for the work of our hotel: Le Sevigné in the 16th.
Thanks to their network, the Excel Place team put us in contact with two good professionals.
We chose one of the two recommended cabinets that also managed the 2nd phase of works.
Marie-Françoise BOILEAU
Owner
Relais & Châteaux l'Hostellerie de Levernois, 4* - Beaune
As part of the deployment of our Academy, we decided to link a partnership with Excel Place to set up a catalog of 32 tailor-made training for our French-speaking Members. These trainings, aimed at our housekeepers, their managers and our 8000 employees, are a great success. Isabelle Boutteville and her teams share common values in the service of an independent hotel industry in search of experiential excellence and a business strategy adapted to the new market expectations. Flexibility and ability to adapt each module, or create new modules, Excel Place teams allow us to meet the specific needs of each of our members.